We’ve got an exceptionally energetic team who are ready to get you all the answers you’re looking for.


How long will you reply?
  • During our working hours (9:00 to 18:00) from Monday to Friday, your emails or messages will be replied within 2 hour.
  • Due to time differences, during sleeping or relaxing time(22:00 to 9:00), your emails will be replied ASAP during working hours.


What certificates do you have?
  • CE, RoHS, FCC, UKCA, etc.
  • We are able to provide certificates based on your needs and market regulations.


What customization do you accept?
  • Product: logo, signs, color, label, painting and accessories.
  • User manual: customized languages, or layout.
  • Package: printing artwork, design, membrane, or barcode sticker.
  • Outer carton: printing, mark, seal, dimension, weight, etc.
What’s the MOQ?
  • Usually 1000 pcs per model, may be changed based on different products and your demands regarding customization.
  • For new clients or new products, trial order in smaller MOQ is possible for testing market.


What’re your payment terms and methods?
  • Terms: usually 30% deposit before production, and 70% balance before shipment.
  • Methods: usually bank transfer, or PayPal and Western Union (for sample or trial orders only).


When will the goods be shipped?
  • Usually it’s about 20-40 days, depending on the complexity of production for different products, customized requirements and production schedule.
  • For models available in stock, it’s 5-15 days.
What’re the shipping methods and time?
  • By sea, train, air or express, according to your ordered weight or CBM, freight cost and urgency for shipping time.
  • Goods can be carried either by our long-term cooperated forwarder, or your own appointed forwarder.
  • By sea, takes about 30-40 days; By train, about 15-20 days; By air or express, about 5-10 days.

Customs clearance

Do I need to make customs clearance in my country?
  • Yes, you need to know your country’s special custom restrictions or regulations about different products, which may vary from one country to another.
  • After goods arrived, usually you shall complete the customs clearance process for importing from China.

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